.faq-container { max-width: 900px; margin: 0 auto; padding: 20px; background: var(--color-bg-primary); border-radius: 16px; box-shadow: var(--shadow-card); font-size: 14px; line-height: 1.8; color: var(--color-text-secondary); }
.faq-container h1 { font-size: 24px; font-weight: 700; margin-bottom: 8px; color: var(--color-text-primary); }
.faq-container h2 { font-size: 18px; font-weight: 700; margin-top: 32px; margin-bottom: 12px; color: var(--color-text-primary); border-bottom: 1px solid var(--color-border); padding-bottom: 8px; }
.intro { color: var(--color-text-tertiary); margin-bottom: 24px; }
.faq-search { display: flex; gap: 8px; margin-bottom: 20px; }
.faq-search input { flex: 1; padding: 10px 16px; border-radius: 12px; border: 1px solid var(--color-border); background: var(--color-bg-primary); font-size: 14px; color: var(--color-text-primary); }
.faq-search button { padding: 10px 20px; border-radius: 12px; background: var(--color-brand); color: #fff; border: none; cursor: pointer; font-size: 14px; font-weight: 500; }
.faq-search button:hover { background: var(--color-brand-hover); }
.faq-categories { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 24px; }
.category-btn { padding: 8px 16px; border-radius: 20px; border: 1px solid var(--color-border); background: var(--color-bg-primary); cursor: pointer; font-size: 13px; color: var(--color-text-secondary); transition: all 0.2s; }
.category-btn.active { background: var(--color-brand); color: #fff; border-color: var(--color-brand); }
.category-btn:hover { border-color: var(--color-brand); }
.faq-item { border: 1px solid var(--color-border); border-radius: 12px; margin-bottom: 12px; overflow: hidden; }
.faq-question { display: flex; justify-content: space-between; align-items: center; padding: 14px 18px; cursor: pointer; background: var(--color-bg-primary); transition: background 0.2s; }
.faq-question:hover { background: var(--color-bg-secondary); }
.faq-question h3 { font-size: 14px; font-weight: 600; color: var(--color-text-primary); margin: 0; }
.toggle-icon { font-size: 20px; font-weight: 700; color: var(--color-brand); flex-shrink: 0; margin-left: 12px; }
.faq-answer { display: none; padding: 0 18px 16px; font-size: 13px; color: var(--color-text-secondary); line-height: 1.7; }
.faq-item.active .faq-answer { display: block; }
.faq-answer ul, .faq-answer ol { padding-left: 20px; margin-bottom: 10px; }
.faq-answer li { margin-bottom: 4px; }
.faq-answer a { color: var(--color-brand); text-decoration: none; }
.faq-answer a:hover { text-decoration: underline; }
.faq-support { text-align: center; margin-top: 32px; padding: 24px; background: var(--color-bg-secondary); border-radius: 12px; }
.support-contacts { display: flex; gap: 12px; justify-content: center; margin: 16px 0; flex-wrap: wrap; }
.support-btn, .email-btn { padding: 10px 20px; border-radius: 12px; text-decoration: none; font-size: 14px; font-weight: 500; }
.support-btn { background: var(--color-brand); color: #fff; }
.support-btn:hover { background: var(--color-brand-hover); }
.email-btn { border: 1px solid var(--color-border); color: var(--color-text-secondary); }
.email-btn:hover { border-color: var(--color-brand); }
.support-note { color: var(--color-text-tertiary); font-size: 12px; }
.refund-actions { display: flex; gap: 10px; margin: 12px 0; flex-wrap: wrap; }
.refund-button, .refund-email { padding: 8px 16px; border-radius: 10px; text-decoration: none; font-size: 13px; }
.refund-button { background: var(--color-brand); color: #fff; }
.refund-email { border: 1px solid var(--color-border); color: var(--color-text-secondary); }
.refund-requirements { margin-top: 12px; }
.refund-requirements h4 { font-size: 13px; margin-bottom: 6px; }
.refund-note { font-size: 12px; color: var(--color-text-tertiary); }
.complaint-action { margin: 12px 0; }
.complaint-button { padding: 8px 16px; border-radius: 10px; background: #ef4444; color: #fff; text-decoration: none; font-size: 13px; }
.complaint-note { font-size: 12px; color: var(--color-text-tertiary); margin-top: 6px; }
.alert { border-radius: 8px; }